Refund policy

 

How to Request a Return

To begin a return, please contact us at info@thegatherandgrace.co with your order number, the item you wish to return, and the reason for your request.

You may also use the return-request option in your order information, when available.

Once your request has been reviewed and approved, we'll provide return instructions and the appropriate return shipping address.

Please do not send merchandise back without first receiving authorization.

Return Shipping & Costs

For returns made because of a change of mind or personal preference:

• Customers are responsible for return shipping costs.

• Original shipping charges paid by the customer are nonrefundable.

• If your order qualified for promotional free shipping, we will not deduct the original shipping expense from your refund.

• No restocking fees apply.

• We recommend using an insured, trackable shipping service appropriate for the merchandise's value and fragility.

For damaged, incorrect, defective, or materially misdescribed merchandise, please refer to the section below.

Returning Fragile Merchandise

Many of our pieces are fine china, crystal, glassware, and other delicate objects that require special care.

Please use sturdy shipping cartons, adequate cushioning, and protective wrapping when returning merchandise. Double-boxing may be appropriate for particularly fragile or valuable pieces.

For standard change-of-mind returns, customers are responsible for ensuring merchandise is packaged securely and for any new damage occurring during return transit, subject to applicable law.

All returned merchandise is inspected for condition and completeness before a refund is approved.

Vintage & Previously Loved Merchandise

Part of the beauty of vintage merchandise is its history.

Vintage and previously owned pieces may display characteristics consistent with their age and previous use, such as light surface wear, utensil marks, variations in finish, or other minor imperfections.

We carefully select and examine our merchandise and make every effort to accurately describe each piece and disclose significant condition issues.

These ordinary characteristics of vintage merchandise are considered in our condition assessments.

Vintage merchandise is eligible for return under our standard 14-day policy. If an item has an undisclosed material defect or differs materially from its description, please contact us so we can address the issue.

Damaged, Incorrect, or Materially Misdescribed Orders

We take great care in packaging every order, but occasionally something unexpected may happen during transit.

If your purchase arrives damaged, defective, incorrect, or materially different from its description, please contact us as soon as reasonably possible at info@thegatherandgrace.co.

Please include your order number, a brief explanation of the issue, and photographs of the item and packaging when available.

We may ask you to retain the original packaging while we review the issue or arrange a carrier claim.

For verified problems attributable to Gather & Grace or shipping damage, we will arrange and cover an appropriate remedy, including return shipping when necessary. Depending on the circumstances, this may include a refund, replacement when genuinely available, or another mutually agreed resolution.

Nothing in this policy limits any rights or remedies provided under applicable law.

Exchanges & One-of-a-Kind Pieces

Many Gather & Grace treasures are vintage, limited in quantity, or one of a kind.

For that reason, we cannot guarantee exchanges or identical replacements.

If a suitable equivalent is available, we'll be happy to explore an exchange. Otherwise, eligible returns will be handled through our standard refund process.

Holiday Purchases

Holiday purchases follow our standard 14-day return policy.

Local Pickup Orders

Orders collected through local pickup are eligible for our standard 14-day return policy, beginning on the confirmed pickup date.

Approved local returns may be arranged by appointment. Please contact us before bringing merchandise back so we can coordinate your return.

Refunds

Once returned merchandise has been received and inspected, we'll notify you of the outcome.

Approved refunds will be initiated to your original payment method within 5 business days following receipt and inspection.

Please note: Once Gather & Grace initiates your refund, the time required for funds to appear in your account is determined by your bank, credit card issuer, or payment provider. Processing times vary by financial institution and are outside our control.

For standard change-of-mind returns, original shipping charges paid by the customer are nonrefundable.

If your order qualified for promotional free shipping, no deduction will be made for the original shipping expense covered by Gather & Grace.

We do not charge restocking fees.

If merchandise is returned incomplete or with new damage, we'll contact you to discuss an appropriate resolution consistent with applicable law.

We're Happy to Help

Whether you're purchasing an everyday favorite or a special vintage treasure, we want you to feel confident shopping with Gather & Grace.

If you have questions about a purchase, a return, or the care of a treasured piece, please contact us at info@thegatherandgrace.co.

We want every Gather & Grace purchase to be a lovely experience—from discovering the perfect piece to welcoming it into your home.

Gather & Grace

Beautiful objects, thoughtfully collected for their next chapter.